Refund Policy | Clear Terms and Conditions

Our refund policy provides a 7-day return window. This means you have 7 days after receiving your item to request a return.

This specific timeframe ensures a fair process for all customers. We encourage you to inspect your orders immediately upon arrival.

To be eligible for a return, your item must be in the same condition that you received it. It must be unworn or unused.

The product must include all original tags and be in its original packaging. This helps us verify the item's status.

We will only allow one-to-one exchange due to defects in material and/or workmanship. We strive for the highest quality standards.

To complete your return, we require a receipt or proof of purchase. This documentation is essential for our internal records.

Please do not send your purchase back to the manufacturer. All returns must be processed directly through our system.

To start a return, you can contact us at dentalpacket@gmail.com. Our team will guide you through the next steps.

To return your product, you should mail your product to 38 Ang Mo Kio Industrial Park 2, Lobby A, Level 2, WPS 250, Singapore 569511. SMS: (65) 88353743

Please ensure the address is written clearly on the package. This prevents delays in the shipping and receiving process.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

International shipping may take longer than local deliveries. We appreciate your patience during the transit period.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item. Tracking provides peace of mind for high-value shipments.

Damages and issues

Please inspect your order upon reception. Contact us immediately if the item is defective or damaged.

Providing photos of the damage helps us speed up the evaluation process. Please include these in your email.

Our team reviews every claim carefully to ensure a fair resolution for every customer. We aim for total satisfaction.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. This keeps the process streamlined.

Once the return is accepted, make a separate purchase for the new item according to our refund policy.

This allows you to secure the new item immediately while we process the return of your original purchase.

It prevents stock issues and ensures your new product is shipped out as quickly as possible.

Refund Policy and Process

We will notify you once we’ve received and inspected your return. We will let you know if the refund was approved.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

Processing times vary by financial institution. We recommend checking your statement after the 10-day window.

If more than 15 business days have passed since we’ve approved your return, please contact us at dentalpacket@gmail.com.

We will investigate the status of your payment and provide an update. Your satisfaction is our priority.

Clear communication helps us resolve any payment delays. Our refund policy supports a transparent return journey.

Our goal is to maintain transparency in every transaction. We appreciate your business and your trust in our products.

By following our refund policy, we can ensure a smooth experience for everyone. Thank you for choosing our services.

For more details, please review our full refund policy carefully.